Shipping Overview
We aim to prepare orders promptly and provide customers with clear delivery information.
This Shipping Policy describes our general approach to order processing and delivery.
1. Processing Period
Orders are generally processed within 1–3 business days after payment has been successfully completed.
Processing times may increase during holidays, promotional campaigns, periods of high order volume, or unexpected operational circumstances.
Processing time is separate from carrier transit time.
2. Shipping Availability
Available shipping services depend on the destination, product type, inventory location, and carrier availability.
The shipping methods offered for your order will be displayed during checkout when applicable.
3. Delivery Estimates
Estimated delivery times are provided as a general guide.
Actual delivery may take longer because of:
- Carrier delays.
- Severe weather.
- Customs inspections.
- Transportation disruptions.
- Seasonal demand.
- Public holidays.
- Incorrect or incomplete delivery information.
Unless specifically guaranteed, estimated delivery dates are not guaranteed.
4. Shipping Fees
Any applicable shipping costs will be presented before you complete checkout.
Free shipping promotions may be subject to minimum purchase requirements, destination limitations, product exclusions, or other promotional conditions.
5. Tracking Information
When a tracking service is available, tracking information may be provided after dispatch.
Tracking systems may not immediately display movement after the package has been handed to the carrier.
6. Delivery Address
Please verify your shipping address before submitting your order.
If you identify an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered the fulfillment process or been dispatched.
7. International Orders
International shipments may be subject to:
- Import duties.
- Local taxes.
- Customs fees.
- Brokerage charges.
- Inspection procedures.
- Other destination-specific requirements.
Unless otherwise stated or required by law, these charges may be payable by the recipient.
8. Customs Delays
International deliveries may take longer when packages are held for customs inspection or clearance.
Customs processing times are controlled by the relevant authorities and cannot always be predicted.
9. Delivery Problems
If a shipment is delayed, missing, or appears to have been delivered incorrectly, please contact us with your order information.
We may need to work with the carrier to investigate the shipment.
The resolution will depend on the circumstances, shipping method, carrier information, and applicable law.
10. Damaged Packages
If your package arrives visibly damaged, retain the packaging and take photographs where possible.
Please contact us promptly so the issue can be reviewed.
11. Incorrect Products
If you receive an item different from the product ordered, contact us as soon as possible.
We may request photographs or other information before arranging an appropriate solution.
12. Split Deliveries
Items purchased together may occasionally be delivered in separate packages.
This can occur because products are fulfilled from different locations or become available at different times.
13. Policy Updates
Shipping procedures and available services may change.
We may update this Shipping Policy when necessary, and the current version will be available on this page.