We want customers to feel confident when ordering from our store. If you are not satisfied with an eligible purchase, this policy explains the general process for requesting a return or refund.
1. Standard Return Period
Unless a different return period is stated for a specific product, return requests may generally be made within 30 days after the order has been delivered.
Products submitted for return should normally be:
- In unused condition.
- In their original condition and packaging where applicable.
- Complete with accessories or included components.
- Identifiable through valid order information.
Some products may not qualify for return because of their nature, condition, customization, hygiene considerations, or applicable legal restrictions.
2. Before Returning an Item
Please contact us before sending a product back.
Return requests should include relevant order information and, where appropriate, an explanation of why the product is being returned.
For damaged or incorrect items, photographs may be requested to help us evaluate the situation.
3. Return Approval
We will review the return request and provide instructions if the item qualifies.
Please wait for return instructions before shipping the product.
Items returned without the required information or authorization may take longer to process.
4. Condition of Returned Products
Returned merchandise should remain in the condition required by the applicable return terms.
If a product has been used, damaged, altered, or is missing components beyond what is permitted under applicable law, the available refund may be affected where legally permitted.
5. Return Shipping Costs
Return shipping costs depend on the circumstances of the return.
For eligible returns caused by a change of mind, return shipping may generally be the customer's responsibility unless otherwise stated.
If we supplied an incorrect, defective, or damaged product, we will handle the matter according to applicable law and the circumstances of the order.
6. Refund Processing
Once a returned item has been received and assessed, we will determine whether the refund is approved.
Approved refunds are generally sent to the payment method used for the original purchase.
The time required for the refund to appear depends on the payment processor or financial institution.
7. Damaged or Incorrect Orders
If an order arrives damaged, defective, incomplete, or contains a different item from the one purchased, please contact us promptly.
We may ask for photographs, packaging information, or other details.
Depending on the circumstances, we may offer a replacement, refund, repair, or another legally appropriate solution.
8. Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchange availability depends on inventory and the type of product involved.
9. Cancellations
Order cancellation requests should be submitted as soon as possible.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be available. If this occurs, an eligible return may be requested after delivery.
10. Legal Consumer Rights
This policy does not replace or restrict any mandatory rights or remedies provided by applicable consumer protection laws.
Where applicable law provides greater rights than those described here, those legal rights will continue to apply.
11. Policy Changes
We may revise this policy from time to time to reflect changes in our operations or legal requirements.
The latest version will be published on this page.